Everyone was very courteous, helpful and professional!!!
Betty W.
My overall experience was very good. All of the crew members were professional, hard working and efficient with their part of the repair. They were patient and answered all of my questions. My only difficulty was communicating with the workers as everyone spoke Spanish. In particular, Chris Cecil, Jose Soto and the young lady who was the lead of the packing, unpacking and cleanup crew (Ms
Rodriguez?) were exceptional.
Pamela R.
Good work quality and good communication
David G.
Efficient and great to work with!
Bellina A.
From start to finish it ws a great experience. My parents are 89 annd 86 and every consideration was made to accommodate them since they wanted to remain in the house.
Cesar was our first contact, he was very helpful, he explained everything, made sure we understood the process, took out the damaged flooring and started the mitigation process quickly. The next day Tray came out to do an estimate, he also explained the process and gave me a time frame for the work to start. He got the info over to our adjuster quickly and the work was scheduled. Next I got a call from Jose, who again, reviewed the process. He came over with flooring samples, answered any questions and said he'd stop by with additional samples to match our existing floor. Jose came with the samples on Thursday and once we picked the floor he let me know that the packing team would contact me and we would get started. Aaron contacted me to remove our belongings and was there first thing Monday morning. His team was very professional and took great care of packing and removing our things. They even went above and beyond, noticing candles, put them in a separate box so that they wouldn't be left in the heat of our garage. The flooring team came on Wednesday to get started. Jose and Jorge were great, they continued to update about the time frame, made sure everything was going as expected and the job was done correctly. All of the crew did a great job, were professional and made sure that everything was cleaned up at the end of each day. Both Jose and Jorge made sure we were completely satisfied with the work done before signing off on completion. The floor looks beautiful, it was great to work with a company that handles everything from start to finish with professionalism and experienced employees. Thank you for such a great experience!
John L.
